Return Policy

We at Bramstone take pride in the quality and craftsmanship of our basins. However, we understand that sometimes a product may not be what you expected it to be. In that very unlikely event, we invite you to review the following terms relating to returning a product.

Requirements for a Valid Return:

The basin must be in its original condition, unused and uninstalled.
The basin must be returned in its original packaging.
You must be the purchaser and provide a purchase receipt or proof of purchase.

Return Process:

Contact our Customer Service team within[7 days of receiving your delivery to initiate a return.
You will receive instructions on how to proceed.
Ship the item back to us in its original packaging. Return shipping costs are the responsibility of the customer.
Upon receipt and inspection of the returned item, we will process your refund or exchange.

Exceptions:

We will not accept returns for basins that have been installed or used. Items returned without prior authorisation from Bramstone will not be refunded.

Shipping Costs:

We offer free shipping to our customers; however, if you choose to return an item, the return shipping cost is at your own expense.

Refunds:

Once we receive your returned item, it will undergo a quality check. If it meets all the return requirements, a full refund, minus any shipping costs, will be processed.

Marbling or Multi colours

All-over Pattern: Created with two or more colours.

Design Options: Marble-like swirling patterns or layered colours.

Ideal For: Combining multiple hues from your palette without committing to a solid colour.

Terrazzo & Marbled Mix

All Over Pattern: Created with layering of marbling and terrazzo.

Design Options: Works well on shapes with viewable sides to capture the patterns.

Ideal For: Matching in with existing marbled and terrazzo tiles. Statement piece basin. Creates a very natural layered "earth" effect.

Shell Chips

All Over Pattern: Created with single base colour and shell chips.

Design Options: From light to dark coloured base with 5 shell chip options.

Ideal For: A natural terrazzo style fleck, adds interest. Shimmer and shine from light reflections on the chips.

Shell Chips & Marbling Split

Thirds Pattern: Created with marbling or shell terrazzo.

Design Options: From light to dark coloured base with 5 shell chip options or marbled pattern - both with a band section.

Ideal For: A natural marbling or terrazzo style using the band at the bottom to form a "break" from a busy vanity top pattern. Shimmer and shine from the chips.