FAQS

Frequently Asked Questions

We have a number of pages on specific areas which can be found below -

Samples
Sealers
Installation
Materials & Characteristics

Are Bramstone basins made from natural materials? Yes, Bramstone basins are handcrafted using a proprietary formula that includes natural mineral materials.

What are your prices? Our basins start at $895 AUD for plain coloured basins. For custom made we start at $1350 with most clients investing somewhere between $2000 AUD and $3500 AUD depending on the requirements, complexity and materials used.

What is the difference between Single-Coloured Basin Samples and Custom Basin Multi-Colour Samples?

  • Single-Coloured Basin Samples: These samples provide an authentic look at a single colour. They're a great choice if you're considering one of our basins in a solid colour.

  • Custom Basin Multi-Colour Samples: These samples are perfect for those looking to explore more complex designs like marbling, terrazzo, or layered swirling. Each sample features a blend of light and dark shades, illustrating the range of customisation we offer.

How Are Our Single Colour Basins Created With Consistent, Opaque Colour?
Bramstone developed a unique and proprietary process to ensure that our single-colour basins are not just strikingly beautiful but also highly durable and uniform in colour. Here's how it works:
  1. Casting in Colour: We begin by casting the basin in your chosen colour. This sets the foundational hue for the entire basin.
  2. Curing Process: Once the casting is complete, the basin goes through a curing process to prepare it for sealing.
  3. Advanced Sealing: Next, we apply an intensive sealing process. This isn't your regular sealer; we've innovated a way to infuse additional pigment into the sealer itself. This ensures complete colour coverage that's consistent throughout the basin.
  4. Durability and Resistance: Our specialised sealer isn't just for looks—it's incredibly hard, resistant to chemicals, UV and colour stable. It's also impervious to water penetration, ensuring your basin stays as functional as it is beautiful.
By employing our own meticulous processes, with our own proprietary products, we are able to produce a product that sets us apart from concrete options in terms of both aesthetics and ongoing maintenance.

Can I customise the design of my Bramstone basin? Absolutely! Bramstone specialises in creating bespoke basins tailored to your specific needs and preferences. We offer a range of customisation options, including colour matching, pattern selection, and even custom shapes. Get in touch with our design team to discuss your ideas and requirements.

How long does it take to receive a customised Bramstone basin? The timeframe for a plain coloured or customised Bramstone basin depends on the complexity of the design and our current production schedule. Generally, from inception to dispatch, the process takes approximately 2-4 weeks. Our team will provide you with a more accurate timeline based on your specific design and order details.

Do Bramstone basins come with a warranty? Yes, we stand behind the quality and craftsmanship of our basins. All Bramstone basins come with a warranty to ensure your satisfaction. Please refer to our warranty policy for more details on coverage and terms.

How do I clean and maintain my Bramstone basin? Cleaning and maintaining your Bramstone basin is simple. We recommend cleaning it with warm soapy water, followed by rinsing with clean water. Avoid using abrasive products or those containing bleach or citrus, as they can reduce the shine on your finish. For more detailed care instructions, please refer to our cleaning guidelines provided on our website.

Can I purchase accessories to match my Bramstone basin? Yes, Bramstone offers a selection of optional matching accessories that perfectly complement our basins. These accessories are handcrafted with the same attention to detail and quality as our basins, allowing you to create a cohesive and elegant bathroom ensemble. Browse our accessory collection to find the perfect additions for your basin.

How is shipping handled for Bramstone basins? We take pride in providing a hassle-free shipping experience for our customers. Bramstone basins are carefully packaged and shipped from our Tasmanian workshop to your desired location. We offer free freight shipping worldwide, ensuring your basin arrives safely and in a timely manner.

Can you do one all over colour? Yes we can, we have over 75 plain colours available and can also match other colours.

Can I request samples of Bramstone basin materials and colours? Yes, we understand the importance of seeing and feeling the materials before making a decision. We offer sample options to ensure you are happy with your final choice.

Can I request multiple colourways or patterns for my sample? Yes! If you'd like to explore different colour options or patterns, please let us know during the  process. We'll discuss your preferences and accommodate your requests as best as we can.

Is the cost of the sample reimbursed if I decide to purchase a Bramstone basin? Absolutely! When you purchase a custom sample, we value your commitment to Bramstone and the sample cost will be credited towards your basin purchase. For our stock colour samples these are not reimbursed.

How do I redeem the sample when placing an order? If you have chosen to go through our custom sample purchasing option, you will receive a customised invoice with all your specifications along with the refund off the total.

What if I have specific design preferences or questions about the sample? We're here to help! Our team is ready to assist you throughout the process. If you have specific design preferences, questions, or concerns, feel free to reach out to us. We'll provide personalised support and guidance to ensure your satisfaction.

What if I change my mind after receiving the sample? We want you to be completely satisfied with your decision. If, for any reason, you change your mind after receiving the sample, please contact us to discuss your options. We're here to work with you and find a solution that meets your needs.

How do I place an order for a Bramstone basin? To place an order for a Bramstone basin, simply visit our website and browse our collection to shop. If you're interested in a customised basin, reach out to our design team for personalised assistance. Once you've made your selection, follow the online ordering process, and our team will guide you through the necessary steps.

Do you delivery anywhere in Australia? Yes, we generally use Toll that don't deliver to PO Boxes, however, in most cases we can also use Australia Post if needed.

How durable are Bramstone basins?  Our Bramstone basins are exceptionally durable, thanks to our reinforced proprietary formula and rigorous testing. In fact, our testing has demonstrated that our basins are more durable than traditional ceramic basins and offer superior impact resistance.

Our proprietary formula has been meticulously developed and refined over the course of two years. It has been successfully used worldwide by our customers who create handcrafted goods using our materials. These products, which are often thinner and smaller in size, have exhibited outstanding durability and strength.

When it comes to our larger basins, rest assured that their size does not compromise their durability. In fact, the larger size further enhances the strength and resilience. Our basins are built to withstand the demands of everyday use and to provide long-lasting performance.

We take great pride in the quality and durability of our basins, ensuring that they can withstand the test of time in your bathroom. With Bramstone basins, you can have peace of mind knowing that you are investing in a product that is not only visually stunning but also built to endure.

What if I have additional questions or need further assistance? We're here to help! If you have any additional questions, need further assistance, or require personalised guidance, please don't hesitate to contact our friendly customer service team. We strive to provide excellent support and ensure your experience with Bramstone is exceptional.

Please note that the above FAQs are provided as general information. For more specific inquiries or detailed information, we recommend reaching out to our team directly.